Posted by: Caroline on: November 7, 2009
FRIDAY:
Spent: £5.70 bus fare, £2.45 hot chocolate, £2.99 meal deal, £2 toilettries, £3.49 wine (it’s Friday!)
Hours at Waterstones: 8.5
Applications: 0
Cuddles from my baby nephew: never enough!
I was too organised for my own good on Thursday night, and packed everything but my lunch in a bag ready to grab and go this morning. In theory this meant that I couldn’t forget any of the items I needed to take with me to work. In reality, I forgot to get my sandwiches out of the fridge. Hence the unexpected spending accounted for above.
It was unexpected spending, but not altogether unwelcome. I’m finding myself permanently chilled this week, unable to keep warm despite layers, gloves, hats and scarves. I’m cold at work, where we have to keep a moderate enough climate that our coat-clad shoppers don’t overheat; I’m cold waiting for and on the bus in the morning and evening; I’m cold in the flat at night. My only respite comes when, chilled to the bone, I get off the bus at night and strike out with as much speed and vigour as my muscles can muster in a bid to get the warm blood pumping through my veins. By the time I get home I’m usually rosy-cheeked and breathless, but the effect is soon lost thanks to my Scrooge-like refusal to use the storage heaters until there’s frost on the ground at the very least!
So, in the event, the need to buy food made the purchase of hot chocolate seem a far-and-away more appealing prospect. And while I may have momentarily despised myself for giving in and further lining the already rich pockets of that most famous of corporate coffee giants, it did at least mean that I returned to shop floor just a little less frozen than before. A most pleasing side effect!
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The loonies were out in force yesterday, with one customer after another complaining loudly and aggressively about things beyond my control. A man in a t-shirt said the store was too cold, which I agreed with, but could do nothing about, what with the rest of our customers being wrapped up against the November chill. A woman who had to queue for at most 5 minutes pointed out that we were somewhat short staffed, which, again, I was well aware of, that being during the only half hour of the day that I was the only bookseller on shopfloor. A young lad shouted and argued and insisted that I phone head office to complain because all our job applications have to be done online and his CV was already printed out and ready to hand over to me. Waterstones has an online-only application system due to the sheer number – which runs into the hundreds even for a 6 hour Sunday job (i.e. mine) – received for each one. The lad himself was not doing especially well, having answered my “Hi – can I help you with anything?” by thrusting his CV under my nose saying “What’s that look like to you?”. To then shout at me, complain about our policies and state that filling in a form online would take up too much of his time did him no favours! He had no way of knowing that I wasn’t a manager of some description, and did not show himself to best advantage!
But my favourite (ahem) loony of the day was the fella who spent ages in the shop asking me to find books, passing me items to add to his growing pile of purchases behind the till point and never once greeting any of my helpful advances with a polite thank you. In fact, he pretty much blanked me – barely made eye contact, and when he did, looked through me. Finally, he asked for one last book, which he took out of my hands, glanced at, and tossed dismissively on top of the shelf. “Oh dear,” he said, “I seem to have messed up your display.” With which he sauntered from the shop without taking any of the books he’d requested. I could have screamed: rude, yes, AND surely mad as a March hare!
I do think everyone should be forced to work in the service sector for a few weeks at least once in their lives. I’m a polite person by nature, but knowing how much I appreciate friendly, polite and grateful customers makes me more patient and cheerful as a customer myself. It makes me more aware of my own actions and makes me smile and make eye contact. And it reminds me that, yes, we retailers are paid to tidy up after shoppers to an extent, but we do have other chores to do, and putting unwanted purchases back where they came from is something that someone, somewhere on shopfloor is appreciating enormously. Sometimes we all need reminding how the other side feels.
Posted by: Caroline on: November 5, 2009
WEDNESDAY:
Spent: £5.70 bus fare, £2.70 baked potato for lunch
Hours worked at Waterstones: 8.5
Applications: 0
TODAY:
Spent: £5.70 bus fare, £4.75 grocery top-up
Hours worked at Waterstones: 8.5
Applications: 0
New job leads: 1
I feel kinda contented with my lot today. I left for work at 7am this morning to be greeted by golden sunrise light and a stunning, vibrant rainbow. I came home to a sky lit with fireworks from the myriad back-garden-amateur displays on the surrounding estates. It’s bonfire night here in the UK, when we commemorate Guy Fawkes and his “Gunpowder Plot” to blow up the Houses of Parliament way-back-when in 1605, by building bonfires with stuffed “Guys” on top, and set off bangers and rockets, fountains and Catherine wheels. Guy Fawkes was executed for treason, but not burned at the stake as our tradition suggests. He was hung drawn and quartered. I’m so very relieved we don’t commemorate that part…
I find myself quite exhausted this week, but in the satisfying way that comes from days of running up and down stairs with piles of books. I’m coming in at night and really appreciating just sitting down, but at the same time feeling more energised than I have in months. And I feel triumphant about overcoming some new challenge every day, whether it’s finally working out how to order books on the system without help, authorising my first solo refund (I may have done just a little dance when the refund went through
) – even just finding that the procedure surrounding gift cards has become second nature rather than a trial. With each day I learn more about the stock too, so that I no longer have to check every single query on Phoenix, but can point people in the right direction and tell them if we have their book in stock. The days go so quickly, and I get paid to stand around stickering, for example, kid’s annuals (I can’t believe they’re still doing Rupert Bear annuals!) or re-organising piles of BOGOF books into pyramids. Working in a new or forgotten environment that you really enjoy is such a great confidence builder!
In other news, my phone has broken again. It works sporadically, but cuts out mid conversation and refuses to reconnect until it’s been turned off and on again. If I get me a decent job soon I might seriously splash out on a decent mobile!
Posted by: Caroline on: November 3, 2009
Spent: £5.70 bus fare, £4.55 ebay postage
Hours worked at Waterstones: 8.5
Applications: 0
Interview invitations: 1
There is something very involving about working retail in the festive season. The build up to Christmas is so exciting on shop floor, and leaving work to wait for the bus in the glow of seasonal lights, golden warmth spilling onto the pavement from decorated shop windows forming a stark contrast to the bitter chill that leaves your breath hanging in the air, fills me with a sort of nostalgia. Probably because, from my first weekend job at 16 until I was 25, I worked every festive season right up to Christmas Eve.
The last couple of Christmases I’ve struggled to get in the holiday spirit. Two years ago this was for obvious reasons, but then last year I felt… lonely – like that old familiar warmth was going on around and without me. I’ve always been a Christmas lover, and had high hopes that this year would allow me to tap back into the joy. But, when we were made redundant two weeks ago I gave up all hope of having a jolly holiday for the third year running – it just felt that maybe it was my turn to miss out on the magic for a while.
Then I started working at Waterstones again. This morning we had staff training to prepare us for the Christmas rush. Throughout the day I helped one man find a book for his comedy-loving son, another find the “union flag” book his Dad wanted, a couple of women find something for a Pullman/Paolini-loving, voracious 14 year-old reader (Garth Nix – his praises are never sung loudly enough) and an older lady find a spoken word CD to send to her nephew in America. A regular asked for a pen and paper then proceeded to peruse the store writing down his Christmas list by ISBN. And endless people bought the Raymond Briggs’ Father Christmas-themed gift cards for those they just weren’t sure exactly how to please. So many people are buying gifts already, you cannot help but get caught up in it if your helping them to choose!
So, I guess this is the ‘verse’s way of throwing me a bone, helping me to get some of the old sparkle back. And I’m grateful for it! I don’t know, maybe being made redundant right now is my break, a little holiday, a chance to get into the season in a way I wouldn’t otherwise give myself time for. It’s been a hard slog this year, and I’ve felt like I’ve been on a treadmill a lot of the time. Maybe the ‘verse decided I needed some R&R – and now I get a couple of weeks of free-wheeling to recharge!
(Also, getting in the Christmas spirit I set up my own wish list on the Waterstones website. Because there’s nothing worse than working with books you’re dying to own ALL DAY but can’t afford to buy!)
On another topic, the company I couldn’t interview with today have invited me for interview next Monday. So, y’know, that’s good news!
Posted by: Caroline on: November 2, 2009
SUNDAY:
Spent: £5.70 bus fare
Applications: 0
Hours worked at Waterstones: 4
Yesterday was a really nasty day. When I woke up I could hear the rain hitting my window pane in horizontal sheets, I dressed for the weather – my cowboy boots under jeans as they are cheap plastic and therefore waterproof, and there is nothing worse than having wet feet all day. My red coat, because it is the longest and heaviest one I own, so would keep a greater proportion of my body dry. My hair tucked into a hat to keep it from frizzling, and my elbow-length leather gloves to save my cuffs from getting damp.
Half way to the bus stop my umbrella blew inside out… and the fabric ripped at the same time. I then spent 15 minutes standing in the rain waiting for the bus, which came late and made it approx 200 metres before breaking down.
Public transport in this country is a joke. Sure, we claim to be worried about climate change, but until buses and trains run regularly, reliably and on time, no-one will use them by choice. Last Sunday, my bus to work got just outside Warwick before the driver pulled over and called the depot because he couldn’t make the emergency lights stop flashing. It took him about 10 minutes of working through caller menus “pushing 1 to speak to an adviser” before he actually spoke to an adviser, who was able to fix the problem by telling him which lever to flick.
Yesterday, the driver (different one) couldn’t get his break lights to turn off. He too called the depot, who told him to come by and swap buses. We stopped just outside said depot awaiting further instructions, and when he tried to start the bus again, it wouldn’t go. We ended up waiting there 40 minutes until another bus was brought out to take us on our not-so-merry way, and instead of arriving in the Waterstones staffroom with 30 minutes to eat my brunch before my shift started, I ended up wolfing my sandwiches down on the moving vehicle, then legging it up the road to arrive at Waterstones 3 minutes before I was due on shop floor.
Oh, and soaked right to the bone, which was NOT fun, and might be why I have been unable to get warm since. I’m writing this tucked under a blanket, wearing not one but TWO hoodies, one of which has a fur-lined hood. With both hoods up.
My nose is so cold!
MONDAY:
Freelance hours: 1
Spent: £0
Applications: 1
Interview offers: 1
Weekly hours at Waterstones offered from now til Christmas (or further notice): 30!
Today I had a bit of a lie in, got a load of chores done (and one application letter written) then walked up to Kate’s to do an hour’s consultancy on her company’s website. Waterstones called and offered me an additional 30 hours a week until Christmas (with flexibility to attend interviews, etc.) which I snapped up! And one of my agency contacts called and asked me to attend an interview, which – and you’re not going to believe this – I turned down.
Let me explain this. Tomorrow I am covering for one of the Waterstones regular staff who is at a family funeral. I said I would do this on Saturday. The company in question wanted me to interview in Oxford TOMORROW. As in, with about 18 hours notice.
I am proud of my work ethic, of the reputation I have as a reliable employee. I asked whether I could just get an extra 24 hours, to go in on Wednesday or Thursday, but was told that they wanted to interview tomorrow as there were internal candidates that needed an answer sooner rather than later. From which I concluded that I was being invited to interview to make up the external interviewee numbers. And for a maternity cover role in a subject area I have ZERO knowledge about – I was shocked beyond belief that I even got an interview! Nothing about it added up. If I were actually in work there is no chance I’d be able to get time off with so little notice… I just couldn’t do it.
In a couple of months time I might seriously regret this decision. Or, I might have a permanent role in a subject area that I love – who can tell? Either way, I’ll still have my reputation in tact.
Posted by: Caroline on: October 31, 2009
FRIDAY:
Spent: Too much! £11 meal at Strada, approx £25 night out.
Applications: 0
Freelance leads: 1
Appeal hearings: 1

Quaking in my stylish yet affordable boots!
Yesterday was our last day at LCP, and it was rather sad. Our colleagues had clubbed together to buy us a lovely bunch of flowers, the boys came in so we could go for lunch/drinks after work… and I had my appeal hearing! It was kinda scary, but I was so elated and proud of myself when I got through it without crying! I stood up for myself! Go me!
Thanks should be given at this point to my own personal twitter army who were right behind me, as Lauren put it, with pitchforks and flaming torches!
SATURDAY:
Spent: £5.60 bus fare, £27.90 monthly store cupboard shop
Hours worked at Waterstones: 5
Number of pumpkin curries simmering in my oven: 1!

So, now you’ve seen my uniform! Pretty ain’t it?!
I was very happy to be asked to stay late today, and to cover three full days next week. Another great day, though am hoping that the staff training and the full weekday shifts will mean that by next weekend I’m not panicking every time someone asks for a refund, an exchange or to pay with a gift card! It’s just about practice and habit, but only working weekends leaves slightly too long a gap in between.
Posted by: Caroline on: October 29, 2009
WEDNESDAY:
Spent: 99p, loaf of bread
Applications: 3
Freelance leads: 1
Tears silently shed: about a million – our SMB movie night film was The Notebook
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THURSDAY:

Spent: £0
Applications: 3
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I’ve been thinking a lot about entitlement this week. Society teaches us that we are right to feel a sense of entitlement in our every day life. Everyone is equal and entitled to equal treatment. Kid’s know that a teacher is not entitled to touch them, to manhandle them out of the room because they are entitled to their personal space. People walk four abreast down the pavement because they are entitled to walk however they please. The thousands of people being made redundant every day in this recession are fighting their corners because they are entitled to what is stated is in their contracts (ahem).
A problem arises from this sense of entitlement because a society dedicated to knowing our rights coincides with a society in which a sense of entitlement is, by nature, selfish. Balancing your own rights with the effect they have on others is a delicate and difficult process. It is important to stand up for ourselves and fight for what we’re entitled to, but in my opinion, not at the expense of others. Kids who are entitled to their personal space must take into account that their teachers are entitled to be free from abuse. People who walk four abreast down the street must consider that that solitary woman coming in the opposite direction is entitled to her little walkway past without having to step into oncoming traffic. If we are entitled, so are all those around us. And if we wish our rights to be respected, well, we’ve gotta respect other people’s rights too!
If I’m low anyway, I find that bad manners have an enormous impact on my state of mind. Stepping into oncoming traffic on my way to Soroptimists on Tuesday set me on the verge of tears – how dare these people fail to acknowledge my right to personal safety? My problem is that I often find it difficult to see selfishness as seperate to self-involvedness – I see people as having acted selfishly where actually, they simply didn’t think. For a long time I let people I knew, people I loved, get away with things by affording them this excuse. But a little voice in the back of my head says that it is no excuse at all – that we should be capable of thinkig of those around us, that our innate selfishness should be something we all override.
Of course, if recent events have taught me anything about myself it is that I am incredibly naive, and that no matter how I shout or cry or stamp my feet, the way the world should be is not the way that it is. Still, I’m not yet willing to admit defeat and accept that. I’m not willing to let “the way of the world” or “real life” outweigh what is right.
The universe may have me down, but I’m not yet out!
Posted by: Caroline on: October 29, 2009

I began lurking over on Marble Rose blog after Fleur left a comment on my Bank Holiday weekend post a couple of months back. Now, my blog stalking has been a bit lax this last week or so, so this comes to you a bit late, but this oh-so-generous blogger is running an oh-so generous giveaway this week, ideal for those who love things a bit vintage kitsch. Personally I’ve got my eye on the tea cosy and the owl tea pot…
Oh, and if you do click through and leave a comment, feel free to mention you saw it here – so I get an extra entry into the contest!
Posted by: Caroline on: October 28, 2009
There are times when I really wish I could interpret dreams. I don’t mean as a way of predicting the future – I’ve dreamed of losing my teeth on numerous occasions but am far from rich as yet! – but as a means of reading my own subconscious. Sometimes when things happen I am just too close to the situation to see the effect they have had, and so often these situations coincide with my most vivid dreams and nightmares.
Two dreams in particular have struck me as breaking from my usual pattern this week.
In the first, I lived in a building with a security guard on the door. He wasn’t just your usual, uniformed type of guard, more the big burly bouncer type with scars and few of his own teeth, a hulking mountain of a beast. In my dream I was sure he was a harmless enough teddy-bear of a guy, a little bit simple, but there to look after me.
I had come home from work one night, eaten tea, watched TV and gone to bed. I woke up – still in my dream of course – to find him standing over me watching me sleep, half hunched over me, half crouched as if ready to pounce. He was predatory and terrifying. I was aware almost immediately that this was not the first time he had done this, that he intruded on my slumber most nights. I woke from the dream feeling sick, violated, threatened and uneasy.
The second dream was closer to my usual fantasy/fairytale/sci-fi type of dream (remember the Dr Who one?) in which I was involved in a sort of LARP style murder mystery game. Only in this game people really did get murdered. There were a dozen of so players in this game, some of whom had “powers” and one amongst whom was a murderer. The rules of the game stated that only players could be killed – and would be killed until the murderer was identified. Although the game took place in day-to-day life, no non-players could or would be killed. We couldn’t run away – if we had signed up for it our role in the game was to track down the killer at our own peril. It was all about facing up to our fears.
I’d narrowed the potential killer down to two choices – a witch, and a jolly-yet-sinister old man who lived in a neat house in the village. My suspicions were more heavily weighted toward the witch, so I cornered her one terrifying evening in a dark, dilapidated old house, where it quickly became clear that I was wrong. She was not the bad guy.
Suddenly, in the strange disjointed way of dreams, it was the next morning and I was off to the village in bright sunlight to visit with the sinisterly-jolly old man. As I approached his white picket fence and manicured front yard, basket of freshly-baked buns in hand (when did I bake those??), I realised I wasn’t alone in my verdict. Other players were cautiously approaching, each with a gift to appease the killer and hold him off long enough to declare him guilty and for the game to therefore end. Just outside his gate I bumped into Ben, my brother, who insisted on coming into the old man’s kitchen with me. As a non-player I knew Ben was in no danger whatsoever, so agreed that he could come along.
So, there we were, in the kitchen, admiring the pile of pot plants and home-baked pies on the kitchen table, all ready for the confrontation – when the doorbell rang. The old man answered it to yet another player, a chubby young teenager with the oddest blue eyes. I saw the old man’s eyes sparkle in a way that told me he wasn’t human, and a moment too late, spotted the gleaming knife glowing blue with ancient magic in the teenager’s hand. He plunged it into the old man’s side triumphantly.
In terror I grabbed Ben and pulled him between us. I still knew that, as a non-player, Ben could not be harmed – the magic wouldn’t let him – and might buy me vital seconds to escape. Of course, Ben didn’t know any of this. He darted from between us and out through the back door, leaving me cornered.
I can’t tell you how much it hurt me to be deserted by him in my dream. I felt betrayed and bereft. I was so sure, in my heart, that my brother would always be by my side, always protect me from everything he could – even blue glowing knives!
I fled after Ben, but my legs were like lead and I couldn’t make my body move forward with any speed. It felt like I was wading through treacle, as all around me my fellow players sprinted past, leaving me far behind. I turned to see the teenager-beast was almost upon me, knife out, and knew that death was only seconds away…
And I woke up.
I woke up in my own bed, in the pitch black, just 30 mins after I’d first gone to sleep. I was so shaken that I had to put the lights on and check the whole flat – for what I don’t know: teenage boys maybe? (Or orcs?!) But I knew that the fear welling up inside me was not of dying on that knife, but of being betrayed, left to fend for myself, alone with that monster.
There’s gotta be some deep psychological meaning in that, I’m sure!
Posted by: Caroline on: October 27, 2009
And I’m short of both!

I swear, I will reply to your lovely comments soon, it’s just that right now I’m snowed under. Every minute I’m not actually working at work – which is not many as I have a bazillion things to complete before I leave on Friday and at this rate will be staying late Friday night! – I’m trying to fill in application forms or following up on leads and sprucing up my linkedin profile…. I still have all my usual commitments (such as tonight’s relatively costly Soroptimists meal – ouch!) which puts a strain on my time. And the sort of jobs I’m going for are not the sort for which you can just send out a CV and cover letter – they are full application forms with “2 sides of A4″ supporting statements explaining exactly how you fit the person spec AND a written test, be it copy writing, copy-editing or sample blogging before you even get through the door. Hence my elation at having actually completed two whole applications today, despite having managed to complete one of my major “to-do” tasks simultaneously AND left for Soroptimists 20 mins after getting in from work!
So, thank you, please keep on commenting, and I promise we’ll be back to a two-way conversation soon(ish)!
Posted by: Caroline on: October 26, 2009

Just thought you might like to see my kettle settled into its new home, along with the fruits of its labours!

And in-keeping with the blue theme, my current constant companion!!

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